Senior 1st Level Supporter (w/m/d) 100%
Core
Handling complex customer escalations, participating in strategic AI implementation projects, and enabling new team members.
Role type
Senior 1st Level Supporter
Builds
Web-based business software for SMEs
Domain
Swiss SMEs / Business Software
Deliverable
client delivery
Required skills
Empathic communication, complex escalation handling, strategic project participation, team enablement, process improvement, CRM usage
Preferred skills
Salesforce experience, French/Italian language skills
Responsibilities
Manage complex customer escalations, participate in AI implementation projects, onboard new team members, improve support processes
Seniority
Senior, hands-on IC
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