Customer Initiated Works Manager
Core
Lead a team delivering end-to-end customer-initiated works, including connections, network alterations, and distributed generation projects, to improve customer experience and commercial performance.
Role type
Senior leadership manager (customer operations & project delivery)
Builds
Customer connection processes, network alteration projects, and distributed generation solutions
Domain
Utilities / Electricity distribution
Deliverable
product features
Required skills
Strategic leadership, team management, customer journey optimization, commercial acumen, budgeting, contract management, stakeholder engagement, regulatory compliance, change management
Preferred skills
Electricity sector experience, knowledge of distributed energy resources, electrification trends, industry regulatory requirements
Responsibilities
Lead and develop a high-performing customer initiated works team; Drive a customer-centric culture; Own and improve the end-to-end customer journey; Manage a diverse portfolio of customer connections and projects; Oversee commercial performance and contract management; Build strong relationships with customers and industry stakeholders; Ensure compliance with regulatory obligations; Lead transformation and continuous improvement initiatives
Seniority
Senior, hands-on IC with strategic leadership scope