Service Delivery Manager (Oracle)
Core
Manage day-to-day operations, support, and availability of Oracle application systems to ensure SLA and KPI compliance.
Role type
Senior Service Delivery Manager (Oracle)
Builds
Oracle application services and data integrations with Learning Management Systems (LMS)
Domain
Higher Education / Enterprise IT Operations
Required skills
Oracle applications, Oracle Database, APIs, middleware, ETL, LMS integrations, ITIL v3/v4, ITSM tools (ServiceNow, Jira), incident management, problem management, change management, vendor management, team leadership, capacity planning
Preferred skills
Higher Education or Singapore public sector experience
Technologies
Oracle, ServiceNow, Jira, LMS
Responsibilities
Manage vendor performance and service reviews, coordinate major incident escalations and root cause analysis, lead and mentor the operations team, plan resource capacity, drive continuous service improvements
Seniority
Senior, hands-on IC
