Service Delivery Manager - National
Core
Lead the Service Delivery function by managing a high-performing team, strengthening customer relationships, and driving efficient delivery outcomes for ISP/FTTx clients.
Role type
Senior Service Delivery Manager
Builds
Service delivery operations and customer experience for ISP and FTTx providers
Domain
Telecommunications / ISP / FTTx
Required skills
Service Delivery Management, Project Management, Stakeholder Engagement, SLA Management, Fulfilment Process Management, Data Visualization, Team Leadership, Risk Mitigation, Operational Reporting
Preferred skills
Business Management training, FTTx OEM certification, MS Power BI
Technologies
MS Power BI
Responsibilities
Lead, mentor, and develop the Service Delivery team to achieve departmental goals; Manage virtual and onsite customer meetings to present performance and resolve challenges; Monitor team performance and use reporting insights to improve output and efficiency; Coordinate with internal teams, ISPs, FNOs, and contractors to achieve delivery objectives; Identify, report, and mitigate risks throughout the order fulfilment process.
Seniority
Senior, hands-on IC