Service Delivery Manager
Core
Overseeing IT service delivery strategy, ensuring alignment with organizational ICT goals, and managing the implementation of ITIL processes to drive service improvements.
Role type
Service Delivery Manager
Builds
IT service delivery operations and support frameworks
Domain
IT Service Management (ITSM)
Required skills
ITIL process management, SLA compliance, contract management, user administration, incident reporting, audit compliance, risk monitoring, technician training
Preferred skills
Strategic alignment, quality standards enforcement, technology trend awareness
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