Patient Intake and Insurance Verification
Core
Verify patient insurance eligibility and coordinate intake for mental health and behavioral health services.
Role type
Patient intake and insurance verification specialist
Builds
Patient appointment schedules and verified benefit coverage
Domain
Healthcare (Mental Health/Behavioral Health)
Deliverable
client delivery
Required skills
Insurance eligibility verification, payer portal navigation, CPT code knowledge, patient record management, referral workflow coordination, HIPAA compliance
Preferred skills
Reproductive mental health support experience, Practice Better EHR proficiency
Technologies
UHC, Cigna, Aetna, Curative, BCBS, Practice Better
Responsibilities
Answer patient inquiries, verify commercial insurance benefits, confirm copays/deductibles, determine coverage using CPT codes, manage referral workflows, schedule appointments, update patient records
Seniority
Entry-level to Junior, hands-on IC