Operations Manager - United Overseas Bank
Core
Manage customer service operations and team performance in a banking contact center environment.
Role type
Operations Manager (Contact Center)
Builds
Customer service delivery and team performance
Domain
Banking / Customer Service
Deliverable
dashboards & analysis
Required skills
People management, Communication, Problem resolution, Coaching, Performance appraisal, Process improvement
Responsibilities
Ensure highest standard of service delivery, Monitor and respond to customer inquiries, Resolve CSO and customer issues, Provide management support to CSOs, Conduct monitoring and coaching sessions, Identify areas for improvement and implement process enhancements
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