Customer Service Supervisor | North Singapore
Core
Lead a small customer service team in Singapore while handling direct operational tasks for APAC customers.
Role type
Customer Service Supervisor (Hands-on IC with team leadership)
Builds
Customer service operations and order-to-cash processes for key APAC accounts
Domain
Logistics and Supply Chain
Required skills
Team leadership, order management, conflict resolution, ERP systems, stakeholder coordination
Preferred skills
Salesforce/CRM experience, sales support background
Responsibilities
Lead and coach a small Singapore-based team, manage order entry and processing for key APAC accounts, resolve delivery and billing issues, coordinate with Sales/Logistics/Finance teams, monitor service standards and performance.
Seniority
Mid-level, hands-on IC with team management
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