Client Engagement Specialist (Contract)
Core
Manage renewal aspects of relationships with a defined set of customers to retain existing contract revenue and support new sales into these accounts.
Role type
Client Engagement Specialist (Contract)
Builds
Retention strategy and renewal plans for strategic accounts
Domain
Media & Publishing (Dow Jones)
Deliverable
client delivery
Required skills
customer engagement, sales, project management, account management, contract negotiation, pricing strategy, invoicing, customer training coordination, lead generation, up-selling, cross-selling, competitor analysis, stakeholder management
Preferred skills
proficiency in Microsoft Office and Google Drive
Responsibilities
Build and execute renewal plans for assigned strategic accounts; provide monthly reports on high-risk renewal accounts; ensure customer training and product utilization; oversee the renewal lifecycle from pricing to invoicing; support new sales into existing accounts; identify up-selling and cross-selling opportunities.
Seniority
Mid-level, hands-on IC