Assistente de Melhoria Contínua CSC Melhoria Contínua - Escritório Administrativo de Atividades
Core
Operationalize process improvements within the CSC workflow tool to ensure fluidity and maximum performance for business unit customer service.
Role type
Continuous Improvement Assistant (CSC)
Builds
Optimized service catalogs and efficient internal workflows
Domain
Shared Services Center (CSC) / Process Optimization
Required skills
Process mapping, Service catalog management, Workflow optimization, Agile methodologies (Scrum, Six Sigma, Lean, PDCA, Design Thinking), Stakeholder communication
Preferred skills
Qualitor system knowledge, CSC experience
Responsibilities
Map and review CSC process services, Update and clarify service catalogs in Qualitor, Identify workflow improvements to reduce rework, Support attendants and requesters with system usability and status inquiries, Foster communication channels between CSC and business units, Monitor satisfaction surveys for process insights, Handle service tickets from the Continuous Improvement catalog