Senior Operations Administrator
Core
Investigate and assess complex business customer requests and accounts, ensuring correct levy products are applied and resolving enquiries via outbound calls and written communication.
Role type
Senior Operations Administrator (Levy Administration)
Builds
Business customer account management and levy administration services
Domain
Insurance / Government (ACC - Accident Compensation Corporation)
Deliverable
client delivery
Required skills
complex information analysis, sound judgement, problem-solving, technical decision-making, data integrity management, compliance adherence, first-contact resolution, stakeholder relationship building
Preferred skills
knowledge of ACC business customer products and legislation, quality assurance experience, coaching experience, technical support experience
Responsibilities
Gather and assess information from varied sources, engage directly with customers to resolve enquiries, make quality technical decisions on levy applications, contribute to continuous improvement and data integrity, ensure compliance with ACC legislation and policy
Seniority
Senior, hands-on IC
