Agile Experience Manager - Cigna Healthcare
Core
Define and deliver end-to-end stakeholder experience (Customer, Client, Provider, Claims) globally across Cigna International Health, ensuring alignment across business, operational, product, data, and technology teams.
Role type
Senior IC experience strategy and transformation leader
Builds
Global stakeholder journeys, services, and products
Domain
Healthcare / Health Insurance / Customer Experience
Deliverable
product features
Required skills
Strategic thinking, Agile delivery and transformation, Stakeholder management, Financial and commercial acumen, Change management, Data and analytics, Roadmap planning, Cross-functional influence
Preferred skills
MBA or Master's degree, SAFe/Scrum/Product Management/Change Management certifications, Healthcare or regulated industry experience, International multi-market experience
Technologies
Digital platforms, Data, Analytics, Automation, AI
Responsibilities
Define and maintain experience vision, strategy, and roadmap; Define and monitor outcome-based KPIs; Align multiple Agile teams around shared experience outcomes; Manage experience-level investment priorities and value realization; Coach teams in adopting experience-led ways of working; Lead organizational change and adoption of experience improvements
Seniority
Senior, hands-on IC with strategic leadership