Service Delivery Manager
Core
Ensure excellent service delivery as the primary client contact, guaranteeing SLA compliance and maintaining post-sales service continuity.
Role type
Service Delivery Manager
Builds
Post-sales service contracts and operational efficiency
Domain
Energy management / UPS infrastructure
Deliverable
client delivery
Required skills
SLA management, VIP client coordination, incident escalation management, service quality improvement, periodic reporting, electrical protection knowledge (magnetic thermal and differential), UPS knowledge (single/three-phase), advanced Microsoft Office (PowerPoint, Excel, PowerApps, PowerAutomate, PowerBi), English fluency
Preferred skills
Proactive service management attitude
Responsibilities
Coordinate and supervise end-to-end VIP client requests, manage and track associated SLAs, maintain fluid communication with VIP clients via email and phone, identify opportunities to improve service quality and promote additional services, prepare periodic compliance reports and propose action plans, manage periodic meetings with service stakeholders, handle escalations and ensure communication on relevant incidents