Senior Manager, Subscription Management - SER
Core
Lead the Southern Europe Region (SER) Subscription Management team to drive renewal performance, ARR retention, churn mitigation, and recurring revenue growth for a global enterprise software company.
Role type
Senior Manager, Subscription Management (Regional)
Builds
Subscription management operations and recurring revenue streams for direct and channel business
Domain
Enterprise Software / SaaS / PLM / CAD
Required skills
Subscription management, People leadership, Change management, Commercial strategy, Cross-functional collaboration, Coaching, Forecasting, Stakeholder management, Channel sales management, Business transformation
Preferred skills
Enterprise software/SaaS/PLM/CAD experience, International team management, CRM/Forecasting systems (Salesforce), Large channel ecosystem management
Responsibilities
Own renewal performance, customer retention, ARR preservation, churn mitigation, and forecast accuracy for SER; Lead and develop a high-performing regional Subscription Management team; Drive strategic initiatives and commercial transformation programs by aligning Sales, Customer Success, Channel, Finance, Legal, Operations, and Product; Establish operating rhythms for cross-functional alignment and adoption tracking; Provide leadership on complex renewals, contract modernization, and partner-led opportunities; Coach Subscription Managers on renewal strategies, risk qualification, and stakeholder engagement; Use data and governance to identify risks and improve predictability.
Seniority
Senior, hands-on IC with people leadership
