Senior Client Manager
Core
Build and manage a client portfolio from first contact to long-term partnership, leading strategic sessions and workshops to translate insights into executable programs.
Role type
Senior Client Manager (Strategy & Account Growth)
Builds
Strategic client programs and long-term partnerships
Domain
Consulting / Service Design / Digital Transformation
Deliverable
client delivery
Required skills
Service design, Customer Experience (CX), Innovation, Organizational change management, Business development, Stakeholder management, Strategic thinking, Commercial acumen, Portfolio management
Preferred skills
Experience with large-scale transformations, Multidisciplinary collaboration
Technologies
None stated
Responsibilities
Build and manage a client portfolio, Lead strategic sessions and workshops, Translate client insights into executable programs, Signal growth opportunities within existing accounts, Monitor client satisfaction and manage forecasts
Seniority
Senior, hands-on IC