Concierge - Regional Banking Hub
Core
Provide exceptional customer service and guide customers to banking specialists within a Regional Banking Hub.
Role type
Customer service representative (banking hub)
Builds
Customer support across digital, in-hub, and phone channels
Domain
Retail banking
Deliverable
product features
Required skills
Customer service experience, interpersonal skills, communication skills, digital literacy, ability to learn new systems
Responsibilities
Engage with customers to create a positive first impression, manage customer flow by prioritizing requirements, assist customers in learning banking technology, influence customers to use mobile and self-service options, complete administrative tasks
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