Key Account Executive
Core
Manage and grow key accounts in contract logistics by ensuring service level agreements are met and driving revenue.
Role type
Key Account Executive (Contract Logistics)
Builds
Contract logistics services and solutions for key clients
Domain
Logistics and Contract Logistics
Deliverable
client delivery
Required skills
contract logistics expertise, business development, commercial acumen, SLA management, RFI/RFQ/RFP handling, client relationship management, escalation resolution
Preferred skills
experience in warehouse operations, tertiary qualifications
Technologies
none stated
Responsibilities
Develop and maintain strong relationships with assigned key accounts; Act as the primary point of contact between the company and key clients; Understand client objectives and challenges; propose solutions and services; Work closely with internal departments to ensure client needs are met; Identify new business opportunities within existing accounts to achieve growth targets; Follow up and monitor all the RFI, RFQ, RFP necessary documentation for submission; Prepare presentations and proposals; Participate in regular business reviews of QBR or MBR with clients to ensure satisfaction and identify opportunities; Resolve client issues efficiently and professionally; Support contract renewals, negotiations, and compliance with agreed service level agreements (SLAs)
Seniority
Mid-level (3-4 years experience)
