Senior Operations Manager - United Overseas Bank
Core
Leading end-to-end corporate travel operations, ensuring efficient booking, fulfillment, and service delivery for corporate clients.
Role type
Senior Operations Manager (Corporate Travel)
Builds
Corporate travel services and operational workflows
Domain
Corporate Travel / Business Services
Deliverable
product features
Required skills
Corporate travel operations, SLA management, process improvement, team leadership, client relationship management, compliance & risk management, data analysis, travel booking platforms, CRM systems
Preferred skills
Stakeholder management, problem-solving, analytical skills, Microsoft Office proficiency
Responsibilities
Lead daily corporate travel operations and booking fulfillment; Monitor operational performance against SLAs; Manage travel disruptions and client escalations; Lead, coach, and develop a team of travel consultants; Act as primary escalation point for key corporate clients; Drive continuous improvement initiatives for service quality and efficiency.