Teamleader Administrative Customer Service
Core
Leading a team of 16 to ensure timely, efficient, and high-quality processing of customer inquiries while optimizing administrative workflows.
Role type
Senior Team Leader, Administrative Customer Service
Builds
Customer service operations and administrative processes for a telecommunications provider
Domain
Telecommunications / Customer Support
Required skills
Team leadership, process optimization, prioritization, cross-functional collaboration, quality assurance, proactive problem-solving, stakeholder communication
Preferred skills
Experience in telecommunications, dynamic service environments, market project involvement
Technologies
N/A
Responsibilities
Lead a team of 16, ensure efficient handling of customer requests, drive process improvements, participate in marketing and cross-departmental initiatives
Seniority
Senior, hands-on IC
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