Senior Customer Success Manager
Core
Proactive management of high-value Enterprise Accounts in Asia to drive product adoption, reduce churn, and enable expansion.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer retention and expansion within the Sinch communications platform portfolio
Domain
SaaS / Enterprise Communications
Deliverable
client delivery
Required skills
Strategic account planning, churn risk mitigation, data-driven customer health monitoring, contract renewal management, upsell/cross-sell execution, C-level relationship management, SaaS business model expertise, analytical problem-solving
Preferred skills
Business Mandarin proficiency, team leadership and mentoring
Technologies
Customer Success methodologies, data analysis tools
Responsibilities
Cultivate strong relationships with C-level executives; develop strategic account plans aligned with customer goals; monitor customer health and satisfaction to prevent churn; actively retain and renew customers; identify and support expansion opportunities; facilitate timely issue resolution.
Seniority
Senior, hands-on IC with leadership responsibilities
