Sales and Service Team Leader - Pet Insurance
Core
Lead an 8-person sales and service team to achieve sales, call quality, customer experience, and retention goals for pet insurance customers.
Role type
Sales and Service Team Leader
Builds
Sales and service operations for pet insurance
Domain
Insurance / Customer Service
Required skills
Coaching and mentoring, sales target management, customer experience (CX) optimization, retention strategy, process improvement, digital tool adoption, stakeholder communication
Preferred skills
Experience in financial services or insurance, analytical problem-solving, AI tool curiosity, resilience
Technologies
Digital tools, AI
Responsibilities
Coach and develop consultants to hit sales and service targets, listen to calls for quality assurance, resolve escalated complaints, liaise with Marketing, Product, Pricing, and Underwriting teams, optimize processes using digital tools and AI, handle customer interactions during peak demand
Seniority
Mid-level, hands-on IC
