Service Delivery Manager
Core
Lead service delivery operations and customer outcomes within a region, ensuring consistent, high-quality service experiences for local customers.
Role type
Regional Service Delivery Manager
Builds
Service delivery operations and customer success outcomes
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Service delivery leadership, stakeholder management, SLA/KPI management, problem-solving, team coaching
Responsibilities
Lead service delivery and customer outcomes across the region, act as regional escalation point for service issues, lead and develop a high-performing Service Delivery team, identify opportunities to improve processes and operational effectiveness
Sourced via adzuna · Listed on CareerPlan, which tracks 872,000+ jobs from 20+ sources.
