Customer Service Advisor - Multilingual (Mandarin/Cantonese)
Core
Frontline brand ambassador delivering multi-channel support for WEX's Fuel Card and payment solutions business across the Asia-Pacific region.
Role type
Senior IC customer service advisor (multilingual)
Builds
Customer satisfaction and retention for fleet accounts and payment processing services
Domain
Financial Services / Payments / Fleet Services
Deliverable
client delivery
Required skills
Native/professional fluency in English, Mandarin, and Cantonese; CRM proficiency (e.g., Salesforce); ticketing systems; analytical problem-solving; high emotional intelligence; resilience in high-volume environments; attention to detail
Preferred skills
Experience in Financial Services, Payments, FinTech, or Fleet Services
Technologies
Salesforce, ticketing systems, Microsoft Office
Responsibilities
Deliver end-to-end resolution for fleet account inquiries, payment processing, and transaction disputes; guide new business clients through onboarding and platform setup; liaise with IT, Credit/Collections, and Sales teams to troubleshoot complex issues; monitor account activity for fraud and escalate suspicious behavior; identify cross-sell opportunities and route qualified leads; collate customer feedback to shape product offerings; adhere to compliance guidelines and submit process improvement initiatives
