Claims Team Leader
Core
Lead a team of Claims Handlers in the Third Party Settlement function to manage customer claims proactively, fairly, and efficiently while ensuring compliance and cost control.
Role type
Senior IC Claims Team Leader (Third Party Settlement)
Builds
Third party insurance claims settlements and customer outcomes
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Team leadership and development, Claims adjudication (motor/third-party), Risk and compliance management, Stakeholder communication, Performance monitoring, Regulatory knowledge
Preferred skills
Experience in credit hire or intervention environments, Advanced Excel proficiency
Responsibilities
Lead, motivate, and develop a high-performing claims team; Ensure claims are managed accurately per policy and legal guidelines; Manage colleague performance through coaching and recruitment; Support resolution of complex customer escalations; Monitor team performance to identify trends and risks; Produce accurate reporting and maintain regulatory compliance.