Process Leader (French Speaking)
Core
Champion operational excellence, drive continuous improvement, and lead issue resolution for customer service operations.
Role type
Process Leader (Customer Service Operations)
Builds
Operational procedures, quality improvements, and resolved customer escalations
Domain
Customer Service / Operations
Deliverable
dashboards & analysis
Required skills
Process improvement, root cause analysis, escalation management, training delivery, stakeholder management, Microsoft Office proficiency
Preferred skills
Qualification in Business, Operations, or Quality Management
Responsibilities
Act as process expert for supported products and services; Analyse quality trends and operational performance; Manage and resolve customer and operational escalations; Provide coaching and training to team members
Seniority
Mid-level, hands-on IC
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