Oracle EBS Manufacturing expert
Core
Provide advanced functional support and root-cause analysis for complex Oracle EBS manufacturing incidents.
Role type
Senior IC Oracle EBS Manufacturing Support Analyst
Builds
Functional fixes, workarounds, and preventive measures for Oracle EBS manufacturing processes
Domain
Enterprise Resource Planning (ERP) / Manufacturing
Required skills
Oracle EBS functional support, root-cause analysis, incident management, SLA compliance, cross-module troubleshooting, functional configuration, knowledge management
Preferred skills
Follow-the-Sun support model experience, ITIL-aligned processes, continuous improvement methodologies, ERP integrations
Technologies
Oracle EBS, ServiceNow, SharePoint
Responsibilities
Take end-to-end ownership of complex escalated tickets and ensure timely resolution within SLA targets; Conduct in-depth root-cause analysis for recurring and cross-module incidents; Coordinate workload prioritization and resource utilization across the analyst team; Collaborate with Product Specialists and Tech Factory for complex escalations; Maintain functional documentation, troubleshooting guides, and known-error records.
Seniority
Senior, hands-on IC
