Proces manager 136479
Core
Operational execution and monitoring of existing ITIL processes within a complex IT service management environment.
Role type
Senior ITIL Process Manager (IC)
Builds
Stable IT service delivery for a large organization
Domain
IT Service Management / IT Operations
Required skills
ITIL process execution, Incident Management, Problem Management, Change Management, Service Level Management, stakeholder management, team coordination, performance reporting
Preferred skills
ServiceNow experience
Technologies
ServiceNow
Responsibilities
Monitor and enforce adherence to existing ITIL processes, coordinate teams during major incidents, report on process performance metrics, initiate improvement actions
Seniority
Senior, hands-on IC
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