Teamleider Service & Support
Core
Leading a Service & Support team to professionalize IT service delivery and ensure colleague support across six locations.
Role type
Team Lead, Service & Support
Builds
IT service delivery and operational support
Domain
IT Service Management (ITSM)
Required skills
ITSM tools, incident escalation, scheduling, project management, personnel policy, stakeholder communication
Preferred skills
coaching, process improvement, analytical thinking, organizational sensitivity
Responsibilities
Coordinate daily activities of the Service & Support department, manage a team of approximately 35 colleagues, support colleagues with IT questions and escalate incidents, manage staffing schedules across six locations, oversee execution and provide feedback to colleagues, suppliers, and stakeholders, contribute to new projects and discuss problems and incidents, manage personnel policy for the department, guide the team and help colleagues achieve their goals, analyze customer experience and translate insights into improvements and innovations, build support within the team for plans and improvement initiatives
