FX Account Manager
Core
Manage and develop a portfolio of SME and Corporate clients in the Italian market for international B2B payments, focusing on retention, upselling, and cross-selling FX products.
Role type
Senior Account Manager (FX)
Builds
B2B payment solutions and FX products for SME and Corporate clients
Domain
Fintech / International Payments / Foreign Exchange
Deliverable
client delivery
Required skills
Account management, relationship management, sales, retention strategies, upselling, cross-selling, CRM management, stakeholder coordination, market knowledge of FX products
Preferred skills
Knowledge of Forward, Flexi, and Options products, experience in business review organization
Responsibilities
Manage and develop a portfolio of SME and Corporate clients in Italy, build and maintain strong relationships with key business contacts, organize periodic business reviews to analyze performance and opportunities, manage client requests by coordinating internal stakeholders (Customer Care, Compliance, Credit, Operations, Finance, Implementation), support retention, renewals, and account development, identify upselling and cross-selling opportunities, collaborate with Sales and Business Development to develop new commercial opportunities, monitor performance and service usage through CRM, support implementation of new products and services, ensure compliance with company policies and service standards
Seniority
Mid-Senior, hands-on IC