Senior Manager Business Optimisation
Core
Lead the transformation of Personal Banking Change Enablement through process optimisation, AI innovation, and operating model redesign to improve organisational effectiveness.
Role type
Senior Manager, Business Optimisation (Process & Operating Model)
Builds
Optimised business processes, operating models, governance frameworks, and automation/AI-enabled solutions for Personal Banking
Domain
Banking (Personal Banking) + Business Process Management
Required skills
Business transformation, strategy, consulting, continuous improvement, organisational effectiveness, process architecture, process re-engineering, governance design, automation, digital solutions, AI-enabled solutions
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead review, redesign, and optimisation of business processes, operating models, and governance frameworks; Identify and implement automation, digital, and AI-enabled solutions; Conduct business diagnostics, process assessments, and workshops; Develop process maps, operating procedures, playbooks, and implementation roadmaps; Lead delivery and transition of optimisation initiatives into BAU
Seniority
Senior, hands-on IC with strategic partnership