Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria
Core
Provide technical and account support via chat, email, and phone to the gaming community, resolving queries and ensuring user safety.
Role type
Customer Service Support Agent
Builds
Player support workflows for gaming platforms
Domain
Gaming / Digital Entertainment
Deliverable
client delivery
Required skills
Italian (native or fluent), gaming industry knowledge, technical support, account management, security compliance, KPI tracking
Preferred skills
Previous customer support experience, passion for gaming, multicultural adaptability
Responsibilities
Handle high-volume inquiries via multiple channels, escalate complex issues, maintain platform knowledge, adhere to security protocols, meet performance targets, act as brand ambassador
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