Technical Operations Support Analyst
Core
Frontline operational support for infrastructure, services, and internal processes enabling a global cloud gaming platform at scale.
Role type
Technical Operations Support Analyst
Builds
Reliable delivery of world-class streaming experiences for players globally
Domain
Cloud gaming, infrastructure operations, IT support
Required skills
ticketing systems, service request management, Standard Operating Procedures (SOPs), troubleshooting methodologies, computer systems, operating systems, networking concepts
Preferred skills
Linux command-line tools, hardware/software troubleshooting, Jira/Confluence/ServiceNow, AWS/Google Cloud, PowerShell/Bash/Python scripting, monitoring/alerting tools
Responsibilities
Acknowledge, triage, and resolve support requests; perform routine operational tasks and maintenance; escalate issues appropriately; create and maintain SOPs and knowledge base articles; identify recurring issues and recommend automation opportunities; participate in operational reviews and cross-functional projects
Seniority
Junior to Mid-level, hands-on IC