Customer Operations Manager
Core
Manage customer-facing licensing solutions, transactional support for Field sellers, and operational processes for Microsoft Enterprise Direct Services customers.
Role type
Senior IC Customer Operations Manager
Builds
Compliant customer contracts, accurate invoices, and streamlined operational workflows for Direct Enterprise Agreement customers.
Domain
Technology (SaaS/Cloud) + Enterprise Licensing & Operations
Required skills
Contract validation, pipeline management, billing execution, credit approval, stakeholder engagement, process optimization, data-driven decision-making, risk management
Preferred skills
Customer service operations management, Microsoft Volume Licensing concepts, complex proposal evaluation, sales lifecycle support
Technologies
Microsoft Volume Licensing tools, CRM systems, financial compliance platforms
Responsibilities
Validate and execute agreements and post-sales transactions; manage critical deal lists and pipeline; ensure accurate order and invoice approval/dispatch; oversee daily customer service team operations; handle escalated customer issues; drive process consistency and operational excellence.
Seniority
Senior, hands-on IC