Turkish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Core
Process back-office support requests and monitor gaming platform activity for a leading international Gaming & Esports platform.
Role type
Back-office gaming support specialist
Builds
User support workflows and compliance monitoring for a gaming platform
Domain
Gaming & Esports
Deliverable
client delivery
Required skills
Turkish (native or fluent, spoken and written), English (strong proficiency), back-office administration, fraud detection, CRM management, data analysis
Preferred skills
Passion for Gaming & Esports industry, proactive attitude towards KPIs
Technologies
Internal CRM system
Responsibilities
Manage and process back-office support requests, Ensure high-quality resolution of user queries via written Turkish, Monitor and analyze gaming platform activity to ensure compliance and prevent fraudulent activity, Maintain comprehensive records of account updates and support tickets within the internal CRM system, Contribute to the continuous improvement of the user experience by identifying common trends in player feedback