Coordenador De TI
Core
Supervise the N1 Field Service technical team and manage IT operations, infrastructure, and maintenance for an outsourced client.
Role type
IT Operations Coordinator (Field Service Management)
Builds
IT support services and infrastructure maintenance for external clients
Domain
IT Services / Managed Services
Required skills
Team supervision, IT service management, process improvement, KPI tracking, vendor management, administrative controls
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise the N1 Field Service technical team; Evaluate technical and human needs of IT environments to ensure service quality; Identify improvements in technical support processes (chat, phone, tickets); Manage IT including Service Desk, infrastructure, and operations; Generate and monitor quality metrics (KPIs) and daily task flows; Administer personnel indicators (attendance, overtime, reimbursements); Contact vendors for hardware, software, and infrastructure quotes.
Seniority
Mid-level, hands-on IC
