Regional Collections Manager, West Central (Nigeria)
Core
Drive field collections and debt recovery for a solar energy PAYG loan portfolio in West Central Nigeria, ensuring repayment rates and customer satisfaction.
Role type
Regional Collections Manager (Field Operations)
Builds
Solar energy loan repayment processes and collection centers
Domain
Fintech / Renewable Energy / Microfinance
Required skills
Credit collections, debt recovery, field operations, stakeholder management, fraud detection, process design, team training, issue tracking, strategic planning
Preferred skills
Microfinance or banking background, rural customer engagement, territory familiarity
Technologies
None explicitly stated
Responsibilities
Analyze regional portfolio and repayment trends to drive collection strategies; conduct mystery market visits to validate sales quality and identify operational issues; design and operationalize collection processes; repossess products from delinquent customers; report and act on fraudulent practices; train field agents on collections and repossession; manage operating rhythm for field officers; recruit and set up cash collection centers.
Seniority
Mid-level Manager, hands-on field leadership