Client Success Advisor
Core
Drive adoption, retention, and expansion for Key Accounts by providing GRC platform guidance and best practices.
Role type
Senior Client Success Advisor (GRC)
Builds
Diligent One Platform (GRC SaaS)
Domain
Governance, Risk, and Compliance (GRC)
Required skills
GRC domain expertise, regulatory knowledge, software platform experience, client relationship management, analytical problem-solving, roadmap collaboration
Preferred skills
Industry standards knowledge, automation solution development, trend monitoring
Technologies
Diligent One Platform
Responsibilities
Configure and optimize GRC platform functionality for clients, conduct in-depth client requirement assessments, collaborate on internal roadmaps and compliance requirements, monitor industry trends and share insights, partner with internal teams for platform improvement, identify at-risk clients to increase usage
Seniority
Senior, hands-on IC
