Client Onboarding Manager
Core
Guide new partnership customers through Connecteam implementation from handoff to successful payroll launch, ensuring accurate employee data and time tracking configuration.
Role type
Senior IC Client Onboarding Manager
Builds
Payroll-first implementations for deskless workforce management platform
Domain
SaaS / Workforce Management / Payroll
Required skills
Project management, Customer training, System configuration, Cross-functional coordination, Payroll process understanding, Stakeholder management
Preferred skills
Payroll implementation experience, HRIS/PEO environment support, Multi-location organization support, Partner-led environment experience
Technologies
Connecteam, Payroll systems, HRIS, Time & Attendance platforms
Responsibilities
Manage customer onboarding from handoff through go-live and initial payroll stabilization; Build implementation plans around first clock-in and payroll deadlines; Configure account settings and integrations; Train clients and managers on platform workflows; Troubleshoot issues and escalate payroll-impacting risks.
Seniority
Mid-level, hands-on IC
