Operations Analyst
Core
Translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, and pipeline to drive staffing and delivery plans.
Role type
Senior IC operations analyst (workforce planning & capacity management)
Builds
Workforce plans, capacity forecasts, staffing assignments, and operational intelligence dashboards
Domain
Professional services / Cloud consulting / AI services
Required skills
Workforce planning, capacity management, resource allocation, data analysis, process improvement, exception management, stakeholder partnership, critical thinking, operational governance
Preferred skills
AWS/cloud consulting experience, Power BI, GenAI/automation tools, advanced Excel/Google Sheets
Technologies
Certinia PSA, Salesforce, Power BI, Google Sheets, Microsoft Excel
Responsibilities
Analyze demand, capacity, skills, and utilization to identify risks and recommend actions; Manage staffing workflows from demand identification through assignment; Partner with Delivery, Sales, and Finance to translate business demand into workforce plans; Proactively escalate capacity constraints and operational exceptions with recommended actions; Develop workforce intelligence for leadership decision-making; Design and implement process improvements for scalability and effectiveness; Maintain operational governance and data integrity across delivery systems.
Seniority
Mid-Senior, hands-on IC
