Customer Success Manager - Italian speaker a bonus
Core
Drive adoption, retention, and growth for post-go-live customers of a search and product discovery platform by acting as the voice of the customer and enabling users.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Customer success, retention, and expansion for a search intelligence platform
Domain
SaaS / Search & Product Discovery
Required skills
Relationship management, problem-solving, project management, account analysis, presentation skills, written communication, verbal communication, time management
Preferred skills
Italian language fluency, experience with highly technical products
Technologies
Algolia platform
Responsibilities
Drive adoption and value realization for post-go-live customers, conduct product training sessions, partner with Solutions Architects on technical implementation, proactively recommend platform optimizations, identify and mitigate churn risks, identify expansion opportunities, analyze lost accounts, resolve account issues using cross-functional resources, track key account metrics
Seniority
Mid-level, hands-on IC