Customer Experience Specialist at The Richmond Apartments
Core
Frontline hospitality and leasing support for apartment residents and prospects, ensuring quality of units and community experience.
Role type
Customer Experience Specialist (Leasing & Hospitality)
Builds
Apartment community operations and resident onboarding
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Greeting and communication, phone/email/text response, unit inspection, pricing knowledge, event planning, package management
Preferred skills
Creativity, problem-solving, social media marketing
Responsibilities
Greet customers, prospects, and vendors at the office; respond to resident and prospect inquiries via phone, email, and text; answer calls and take detailed notes; ensure apartments are ready for showings and move-ins; walk buildings and amenities to maintain quality standards; assist in planning community events; organize package room daily; maintain vendor relationships.