3IC (Retail) (Full-time)
Core
Lead a retail store team to deliver exceptional customer service, drive sales KPIs, and manage daily store operations including inventory, merchandising, and staff development.
Role type
Senior IC retail store manager (Floor Lead)
Builds
In-store customer experiences and sales performance for a global fine jewelry brand
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Team leadership, sales performance management, inventory control, visual merchandising, POS systems proficiency, conflict resolution, onboarding, operational planning
Preferred skills
Experience in high-volume retail, creative problem solving, analytical thinking
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Lead by example in customer service and sales execution; drive team performance and engagement; manage inventory counts and loss prevention; maintain visual merchandising standards; support order fulfillment and back-of-house operations; coach and onboard new team members; handle escalations and operational risks.
Seniority
Senior, hands-on IC