Team Leader, Income Coordination
Core
Lead the rent review function and support initiatives to improve financial inclusion outcomes for residents of social and affordable housing.
Role type
Senior Team Leader, Income Coordination
Builds
Accurate and timely rent reviews across social and affordable housing programs
Domain
Community housing / Social housing / Financial inclusion
Required skills
Rent policy knowledge, income assessment experience, Centrelink/Centrepay process knowledge, team coaching, performance management, complex problem solving, stakeholder engagement, compliance monitoring
Preferred skills
Continuous improvement mindset, inclusive leadership, data-driven decision making
Technologies
None explicitly stated
Responsibilities
Lead and support the Rent Review team including coaching and workload planning; Oversee delivery of accurate and timely rent reviews; Monitor quality, compliance and service outcomes; Support staff in navigating complex resident interactions; Develop initiatives to improve residents' access to financial services; Build relationships with government and financial support organisations
Seniority
Senior, hands-on IC with people leadership