Customer Success Manager

Brisbane, Queensland💼 Full-time🗓 2026-10-01 → 2026-10-02

Core

Manage customer lifecycle (deployment, training, adoption) for restaurant and hospitality operators using the SevenRooms platform to ensure business growth and retention.

Role type

Senior Customer Success Manager

Builds

Customer success plans, adoption strategies, and revenue growth initiatives for hospitality clients

Domain

Hospitality technology / SaaS

Required skills

Customer success management, account management, stakeholder management, data analysis, ROI tracking, product adoption, upsell identification, cross-functional collaboration

Preferred skills

Experience with SevenRooms platform, strategic thinking, process implementation

Responsibilities

Manage book of business to ensure customer health and adoption; achieve retention revenue targets; develop success plans; build trusted advisor relationships; maintain data integrity and track ROI metrics; provide technical and business solutions for product optimization; collaborate with internal teams.

Seniority

Mid-Senior level, hands-on IC

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity