客户服务运营专家-火山引擎
Core
Design and build the after-sales service operation system, including processes, tools, and standards, to optimize customer experience and engineer efficiency for a cloud service provider.
Role type
Senior Customer Service Operations Specialist
Builds
Service/Entitlement supply platforms and after-sales service frameworks
Domain
Cloud computing / B2B SaaS
Required skills
Service operation system design, Customer experience design, Data analysis and metrics definition, Process optimization, Cross-functional project management, Cloud product knowledge
Preferred skills
PDCA continuous improvement methodology, Structured problem-solving, B2B service management experience
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