Customer Success Manager
Core
Own the complete customer journey for an AI-powered sales automation platform, driving adoption, retention, and expansion.
Role type
Customer Success Manager (SaaS/B2B)
Builds
Customer adoption and measurable value realization for an AI sales automation product
Domain
SaaS / B2B / AI-powered sales automation
Deliverable
product features
Required skills
Onboarding and implementation, C-level stakeholder management, workshop facilitation, product roadmap influence, account retention and growth, negotiation support
Preferred skills
Experience in construction, supply chain, or the trades
Technologies
AI-powered sales automation platforms
Responsibilities
Lead onboarding and implementation programs, run workshops and training sessions, translate customer feedback into product insights, manage accounts to drive retention and growth, collaborate with product and engineering teams
Seniority
Individual Contributor, early-stage role