云计算客户体验专家-火山引擎
Core
Collect and analyze customer feedback on cloud computing products to identify pain points and drive product optimization.
Role type
Senior Customer Experience Specialist (Cloud Computing)
Builds
Systematic customer experience improvement mechanisms and product iteration cycles.
Domain
Cloud Computing / Customer Experience
Deliverable
product features
Required skills
Cloud computing expertise, Data analysis, Project management, Stakeholder collaboration, Insight analysis, NPS survey design
Preferred skills
Knowledge of cloud-native, large models, big data, Enterprise customer support experience
Technologies
Cloud-native, Large models, Big data, Cloud computing products
Responsibilities
Collect Voice of Customer (VOC) via multiple channels and analyze usage experience; Build systematic experience mechanisms to drive product and solution team optimizations; Conduct customer experience research (NPS, deep interviews) and output reports; Define experience metrics and measure optimization results; Build and operate a productized customer voice system.
Seniority
Senior, hands-on IC
