Customer Service Manager
Core
Lead and support a Customer Service team to deliver exceptional service, manage workflows, handle escalations, and drive business growth through account management and sales support.
Role type
Customer Service Manager (Team Lead)
Builds
Customer service operations, team performance, and revenue growth
Domain
Manufacturing / Building Products / Construction / Industrial
Required skills
Team leadership and coaching, workflow management, customer escalation handling, relationship building, problem-solving, decision-making, CRM/ERP system proficiency, sales opportunity conversion
Preferred skills
Manufacturing or construction industry experience, Salesforce expertise, sales team collaboration
Responsibilities
Lead and motivate the Customer Service team, manage daily workflows and workloads, handle customer escalations and complex issues, coach team members, build relationships with key customer accounts, follow up on quotes and opportunities to convert to orders, maintain accurate records in Salesforce and Business Central
Seniority
Mid-Senior, hands-on IC with team management