Support Engineer - Veterinary HealthTech (Brazil)
Core
Independent contractor Support Engineer resolving technical tickets, managing customer onboarding/decommissioning, and executing data migrations for a veterinary software platform.
Role type
Independent contractor support engineer (platform & customer operations)
Builds
Veterinary practice management software platform
Domain
Veterinary HealthTech / SaaS
Deliverable
client delivery
Required skills
AWS (RDS, S3, EC2, ECS), Git/GitHub, ticketing systems (Jira/Intercom/Front), data migration, environment provisioning, integration troubleshooting, documentation
Preferred skills
Terraform, Kubernetes, Helm
Responsibilities
Execute customer onboarding workflows (environment provisioning, configuration, data imports); Manage technical offboarding (data exports, environment teardown); Perform structured data migrations with validation; Triage and resolve escalated technical tickets; Partner with Customer Success to translate operational needs into technical execution; Maintain process documentation and runbooks; Analyze ticket patterns to develop automation and improve processes
Seniority
Individual Contributor, autonomous execution