Service Integration and Management (SIAM) Lead
Core
Govern and orchestrate a multi-vendor service environment as an impartial integrator, ensuring end-to-end service performance and simplifying the multi-provider model for customers.
Role type
Senior Service Integration and Management (SIAM) Lead
Builds
Multi-vendor service ecosystems and governance frameworks
Domain
IT Service Management (ITSM) / Enterprise Service Delivery
Required skills
Multi-vendor integration, SIAM governance, stakeholder management, incident/problem/change coordination, risk management, team leadership, dispute resolution, business acumen
Preferred skills
SIAM Foundation/Professional certification, ITIL 4, vendor management, commercial compliance, continuous improvement
Technologies
ITIL 4, SIAM frameworks
Responsibilities
Chair governance forums and provide aggregated service performance views; coordinate cross-provider incidents, problems, changes, and requests; manage service risks, dependencies, and compliance; lead the SIAM team to drive continuous improvement and reporting maturity.
Seniority
Senior, hands-on IC with team leadership